Member Services Specialist — Customer & Frontline Support

Sam's Club; Novi (MI); On-site; USD 24,796 - 35,817; Full time

Benefits offered by this job

Health benefits

401(k) and life insurance

Paid time off

Job summary

Sam's Club in Novi, MI is seeking a Member Frontline Services Associate to deliver exceptional member service, maintain checkout areas, assist with self-checkout technology, and process purchases in a fast-paced retail environment.

You will verify memberships, handle returns and exchanges according to policy, keep merchandise organized, and contribute to a safe, welcoming store while supporting team training and compliance with company standards.

Qualifications

• Retail experience including operating front end equipment (cash register).
• Experience working with mobile retail applications.

Responsibilities

• Provides member service. Maintains the checkout area. Resolves member issues and concerns. Promotes Sam's Club products and services. Provides guidance and support to members regarding self-service technology. Processes member purchases. Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types. Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follows proper procedures for handling merchandise. Corrects and reports unsafe situations to facility management.
• Maintains entrance areas. Acknowledges members, verifies membership cards, and identifies member needs. Assists members with purchasing decisions. Locates merchandise. Resolves member issues and concerns.
• Zones the area. Arranges and organizes merchandise. Assists members with transporting items. Maintains a safe shopping environment.
• Maintains exit areas. Reviews member receipts. Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures. Maintains paperwork, logs, and other required documentation. Executes emergency response procedures. Ensures compliance with company security and safety practices.
• Assists with the training of Member Frontline Services associates on company processes and procedures. Teaches new technology and tool functionality. Delivers new programs rollout training. Provides continuous learning and process improvement opportunities.
• Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns. Identifies shrink and damages.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Skills

Customer service

Cash register / POS

Tools

Cash register

Job description

Sam's Club in Novi, MI is seeking a Member Frontline Services Associate to deliver exceptional member service, maintain checkout areas, assist with self-checkout technology, and process purchases in a fast-paced retail environment.

You will verify memberships, handle returns and exchanges according to policy, keep merchandise organized, and contribute to a safe, welcoming store while supporting team training and compliance with company standards.