Member Experience Specialist

Sam's Club; Bartlett (TN); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Employee discounts

Education benefits

Job summary

Sam's Club in Bartlett, TN is seeking a front-end associate to provide member service, operate checkout areas, and help shoppers with purchases and decisions. You will process payments, handle returns, and support self-service technology in a fast-paced, member-focused environment.

This role emphasizes safety, organization, and collaboration with managers and teammates while upholding company policies. Prior retail experience, and comfort with front-end equipment, are preferred.

Qualifications

• Customer service and point-of-sale experience.
• Ability to operate front-end equipment such as cash registers.
• Experience with mobile retail applications.
• Familiarity with store policies and safety guidelines.

Responsibilities

• Provide member service and resolve concerns.
• Maintain the checkout area and process purchases.
• Assist with payments, returns, refunds, and exchanges.
• Guide members on self-service technology.
• Maintain a safe, clean shopping environment.
• Support training of associates on processes and new programs.

Skills

Retail experience

Cash register

Mobile retail apps

Job description

Sam's Club in Bartlett, TN is seeking a front-end associate to provide member service, operate checkout areas, and help shoppers with purchases and decisions. You will process payments, handle returns, and support self-service technology in a fast-paced, member-focused environment.

This role emphasizes safety, organization, and collaboration with managers and teammates while upholding company policies. Prior retail experience, and comfort with front-end equipment, are preferred.