Front-End Member Services Team Lead

Sam's Club; Hendersonville (TN); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Disability benefits

Job summary

Sam’s Club in Hendersonville, TN is hiring for a front-end associate role focused on delivering member service and operating the front-end area. You will supervise associates, communicate membership options, and process memberships and upgrades while ensuring accurate cash handling and adherence to policies.

Benefits include health and financial perks, paid time off, and company education programs. The role emphasizes teamwork, integrity, and a strong customer-first mindset to meet store goals.

Qualifications

• 6 months retail experience including operating front-end equipment.
• 6 months customer service experience.
• Must be 18 years of age or older.
• Preferred leadership/supervisory experience.

Responsibilities

• Assist supervision of associates by assigning duties and guiding member service approaches.
• Communicate membership information and process memberships and upgrades.
• Ensure accuracy of cash handling and open/close procedures.
• Support recruiting, scheduling, coaching, and training as needed.
• Uphold company policies and Open Door Policy.

Skills

Customer service

Retail experience

Cash handling

Tools

POS system

Job description

Sam’s Club in Hendersonville, TN is hiring for a front-end associate role focused on delivering member service and operating the front-end area. You will supervise associates, communicate membership options, and process memberships and upgrades while ensuring accurate cash handling and adherence to policies.

Benefits include health and financial perks, paid time off, and company education programs. The role emphasizes teamwork, integrity, and a strong customer-first mindset to meet store goals.