Member Experience Team Leader

Sam's Club; Knoxville (TN); On-site; USD 44,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401(k) & stock

PTO & leave

Disability & life insurance

Employee discounts

Education programs

Job summary

Sam's Club in Knoxville, TN is seeking a frontline supervisor to support management in directing associates, guiding member service, and maintaining store operations. You will assign duties, monitor performance, and help resolve member issues while promoting Sams Club products and services.

This role emphasizes teamwork, integrity, and customer focus. The position includes health benefits, retirement plan options, paid time off, and opportunities for career advancement.

Qualifications

• 6 months retail experience including operating front-end equipment (cash register).
• 6 months customer service experience.

Responsibilities

• Assists management with supervising associates in assigned area.
• Assigns duties and provides feedback to improve performance.
• Handles member service needs and resolves complaints per policy.
• Oversees merchandise, pricing, and checkout area to ensure smooth operations.
• Participates in recruiting, scheduling, and coaching activities.

Skills

Retail experience

Customer service

Job description

Sam's Club in Knoxville, TN is seeking a frontline supervisor to support management in directing associates, guiding member service, and maintaining store operations. You will assign duties, monitor performance, and help resolve member issues while promoting Sams Club products and services.

This role emphasizes teamwork, integrity, and customer focus. The position includes health benefits, retirement plan options, paid time off, and opportunities for career advancement.