Member Experience & Service Specialist

Sam's Club; Nashville (TN); On-site; USD 26,174 - 37,195; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase plan

Paid time off and leave

Employee discounts

Job summary

Sam's Club in Nashville, TN is seeking an enthusiastic Front End Associate to deliver friendly member service, operate checkout equipment, and help members with purchases.

You will resolve member issues, assist with returns, and promote store services while maintaining safety, cleanliness, and organization in the front end and surrounding areas.

This role emphasizes teamwork, adherence to policies, and ongoing learning about products and technology to assist members effectively.

Qualifications

• Retail experience including operating front end equipment (cash register).
• Experience with mobile retail applications.
• Excellent customer service and communication skills.

Responsibilities

• Provide member service and handle purchases at checkout.
• Resolve member issues and concerns.
• Promote Sam's Club products and services.
• Maintain safety and cleanliness in the front end and surrounding areas.
• Assist with payments, returns, refunds, and exchanges according to policies.

Skills

Retail experience

Cash register operation

Mobile retail apps

Customer service

Job description

Sam's Club in Nashville, TN is seeking an enthusiastic Front End Associate to deliver friendly member service, operate checkout equipment, and help members with purchases.

You will resolve member issues, assist with returns, and promote store services while maintaining safety, cleanliness, and organization in the front end and surrounding areas.

This role emphasizes teamwork, adherence to policies, and ongoing learning about products and technology to assist members effectively.