Front-End Team Lead: Member Experience & Operations

Sam's Club; Quincy (IL); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) and life insurance

Paid time off and family leave

Job summary

Sam's Club in Quincy, IL is seeking a front-end supervisor to support management in overseeing associates, providing direction on member service, training staff, and driving membership growth. You will assist members, process transactions, and help maintain the store's operations.

The role emphasizes teamwork, integrity, and adherence to Walmart/Sam's Club policies, with responsibilities spanning scheduling, coaching, and ensuring a high standard of service for all members.

Qualifications

• 6 months retail experience including operating front-end equipment (cash register)
• 6 months customer service experience
• Must be 18 years of age or older

Responsibilities

• Supervise associates in assigned area by assigning duties and providing direction
• Assist members with purchasing decisions and locate merchandise
• Promote membership types, programs and benefits to members and prospects
• Ensure member service quality and resolve issues per company guidelines
• Maintain cleanliness, organize merchandise, and handle claims/returns as needed

Skills

Front-end equipment operation

Customer service

Retail experience

Job description

Sam's Club in Quincy, IL is seeking a front-end supervisor to support management in overseeing associates, providing direction on member service, training staff, and driving membership growth. You will assist members, process transactions, and help maintain the store's operations.

The role emphasizes teamwork, integrity, and adherence to Walmart/Sam's Club policies, with responsibilities spanning scheduling, coaching, and ensuring a high standard of service for all members.