Member Experience Specialist

Sam's Club; Illinois; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Performance-based bonus

Live Better U education benefits

Job summary

Sam's Club in Montgomery, IL is seeking an associate to help Members by answering questions, locating merchandise, and guiding purchases that align with membership benefits. The role emphasizes friendly service, accuracy, and promoting Store products and services.

The position supports a team environment, aims to meet membership goals, and offers competitive pay with performance-based bonuses and education benefits through Live Better U.

Qualifications

• Strong customer service and communication skills.
• Ability to assist customers with purchasing decisions.
• Willingness to meet Membership goals and company standards.

Responsibilities

• Provides Member service by acknowledging the Member, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting Sam's Club products and services.
• Delivers results while putting the customer first and adheres to safety and ethics standards.
• Supports education benefits like Live Better U for eligible associates and participates in bonus programs where applicable.

Skills

Customer service

Sales support

Teamwork

Communication

Job description

Sam's Club in Montgomery, IL is seeking an associate to help Members by answering questions, locating merchandise, and guiding purchases that align with membership benefits. The role emphasizes friendly service, accuracy, and promoting Store products and services.

The position supports a team environment, aims to meet membership goals, and offers competitive pay with performance-based bonuses and education benefits through Live Better U.