Member Experience Specialist - Welcoming & Service

Crunch Fitness; Cypress (TX); On-site; USD 18,000 - 23,000; Part time

Job summary

Fitness Ventures LLC, operator of Crunch Fitness locations in the United States, is seeking a Member Services Representative (MSR) at its Cypress, TX facility. The MSR is the face of the club, handling guest questions, facilitating check-ins, processing payments, and promoting events to enhance member experiences.

This part-time role focuses on delivering friendly, professional customer service while maintaining a welcoming club atmosphere and supporting management with daily tasks.

Qualifications

• CPR certification required or maintained.
• Experience working with children is required.
• Certifications as local/state laws require.

Responsibilities

• Greet all members and guests with a smile and bid them farewell.
• Check in members and guests per company procedures.
• Facilitate messages on club software at check-in.
• Answer phones courteously and professionally.
• Inform members of special events and facility offerings.
• Maintain a welcoming atmosphere for members.
• Process member requests or escalate to a manager.
• Sell retail products.
• Handle payments for member services per procedures.
• Know club facilities, services, and schedules.
• Keep work area clean and organized.
• Assist in projects as assigned by management.
• Follow policies in Team Member Handbook.

Skills

CPR certification

Experience with children

Club software

Education

High school diploma or GED

Job description

Fitness Ventures LLC, operator of Crunch Fitness locations in the United States, is seeking a Member Services Representative (MSR) at its Cypress, TX facility. The MSR is the face of the club, handling guest questions, facilitating check-ins, processing payments, and promoting events to enhance member experiences.

This part-time role focuses on delivering friendly, professional customer service while maintaining a welcoming club atmosphere and supporting management with daily tasks.