Member Experience Specialist – Tours & Programs

YMC; Wilbraham (MA); On-site; USD 17,000 - 24,000; Full time

Job summary

YMCA of Greater Springfield in Wilbraham, MA is seeking a Member Relations Representative to provide exceptional service to members, volunteers and staff through face-to-face, email and telephone contact, and to sell memberships and programs.

Under the supervision of the Membership Director, you will process applications and registrations, provide accurate program information, lead tours for member recruitment, and help with reports, deposits, and daily operations while upholding YMCA policies

Qualifications

• Must be willing to work a flexible schedule.
• Must have good communication & customer service skills.
• Must have CPR/AED & First Aid Certifications.

Responsibilities

• Build relationships with YMCA of Greater Springfield members.
• Provide membership and program information accurately in person and on the phone.
• Process membership applications and data entry.
• Process program registrations, class enrollments, and receipting.
• Assist with member recruitment by providing tours and follow-ups.
• Open and close shifts with balanced deposits and paperwork.
• Assist Director with reports, mailings, and research as requested.
• Maintain safety and cleanliness of facilities.

Skills

Customer service

Communication

First aid

Job description

YMCA of Greater Springfield in Wilbraham, MA is seeking a Member Relations Representative to provide exceptional service to members, volunteers and staff through face-to-face, email and telephone contact, and to sell memberships and programs.

Under the supervision of the Membership Director, you will process applications and registrations, provide accurate program information, lead tours for member recruitment, and help with reports, deposits, and daily operations while upholding YMCA policies