Membership Representative 1

YMCA of Greater Springfield; Wilbraham (MA); On-site; USD 41,328,000 - 44,634,000; Full time

Job summary

YMCA of Greater Springfield is seeking a Member Relations Representative to deliver exceptional member service at the Welcome Center. You will assist members, volunteers, and staff via in-person, email and phone contact, and help members reach fitness goals and participate in classes and programs.

You will process memberships and registrations accurately, provide program information, and support member recruitment through tours and follow-ups with prospective members.

Qualifications

• Must have CPR/AED & First Aid certifications.
• Flexible schedule as determined by supervisor.
• Strong communication and customer-service skills.

Responsibilities

• Assist members, volunteers and staff through face-to-face, email, and telephone contact.
• Provide membership and program information accurately and courteously.
• Process membership applications and program registrations correctly.
• Encourage member recruitment through tours and follow-ups with prospects.
• Open and close shifts with balanced deposits and complete paperwork.
• Maintain a clean, safe Welcome Center and facility.
• Report incidents and emergencies to the Membership Director and provide basic first aid as needed.

Skills

Customer service

Communication

CPR/First Aid

Job description

Rate: $15/hour

POSITIONSUMMARY:

Under the supervision of the Membership Director, this personis responsible forproviding exceptional customer service to members, volunteers, and staff through face-to-face, email, andtelephone contact, dispensing ofaccurateand courteous membership and program information, and sale of both. The Member Relations Representativeis responsible forconnecting members to the YMCA of Greater Springfield and its missionby means ofhelping them reach fitness goals,participatein classes and programs, and become an advocate and integral part of the Y community.

ESSENTIALFUNCTIONS:

• Build relationships with YMCA of Greater Springfield members.
• Provide membership and program information through a complete knowledge of the current brochures/website inan accurate,friendlyand courteous manner in person and on the telephone. Strive to meet the unique needs of the customer.
• Process membership applications accurately and efficiently, completing all paperwork and data entry requirements.
• Accurately process program registration, class enrollment,andreceipting.
• Assistwith member recruitment by providing high-quality tours and following up with new and prospective members.
• Responsible for opening and closing shifts with balanced deposit and all paperwork completed.
• Assist Director with reports, mailings, phone calls, and research asrequested.
• Inspectfacility, including locker rooms, regularly to ensure safety and cleanliness.
• Communicate with co-workers to ensure a presence is maintained at the Welcome Center at all times.
• Complete accident/incident forms as needed. Communicate incidents to the Director. Notify the Director of any emergency, accident, injury, or incident. Provide basic first aid as needed. First aid and CPR certificationrequiredwithin90 daysof hire.
• Take responsibility for assigned shifts, arranging coverage if unable to be on duty, with approval ofthe MembershipDirector.
• Attend regular staff meetings as scheduled.
• Present a professional manner through a neat and clean appearance. Dress code adherence isrequired.
• Keep necessary forms, lobby and desk brochures, and all other materials in proper order andrestockas necessary. Report to Supervisor if equipment/supplies need repair or replacement.
• Fulfill office duties, such as filing, card processing, data entry, etc. as assigned, during slow periods.
• Maintain a neat and orderly work area, including desk space, membership office,lobbyand facility.
• Present and uphold branch policies anddemonstratecore values of the YMCA.
• Complete all other duties and responsibilities as assigned.

QUALIFICATIONS:

• Must be willing toworka flexible schedule,determinedby the department supervisor.
• Must havegood communication& customerservice skills.
• Must have CPR/AED & First Aid Certifications.

WORKENVIRONMENT&PHYSICALDEMANDS:

• Thephysicaldemandsdescribedherearerepresentativeofthose thatmustbemetbyanemployeetosuccessfullyperformtheessentialfunctionsofthisjob.Reasonableaccommodationsmaybemadetoenable individualswithdisabilitiestoperformtheessentialfunctions.
• While performing the duties of this job, the employeeis required tosit,standor reach forextendedperiodsoftimes,move around the work environment independently, push,pullorlift upto 25 pounds for short periods of time.
• Employee isexposed to noise and fluctuating temperatures.