Member Experience & Programs Specialist

Keene YMCA; Keene, Northern (NH, KY); Hybrid; USD 18,000 - 27,000; Part time

Job summary

Keene Family YMCA is seeking a Part-time Member Services Representative to greet and assist members, answer phones, and promote memberships and programs. The role emphasizes delivering excellent customer service in a welcoming environment.

Responsibilities include guiding tours, processing registrations, and maintaining lobby organization while following YMCA policies. CPR/First Aid certification and experience with Windows and DAXKO are valued assets.

Qualifications

• Strong customer service, communication, computer, and critical thinking skills.
• Elevated level of confidence, patience, and mindfulness.
• Ability to diffuse confrontational situations, and work in a challenging environment.
• CPR and First Aid certified.
• Two+ years of experience using Windows or a proven history of technology dexterity and adaptability to innovation.
• Experience working at a Welcome Center at another YMCA is preferred.
• Experience working with DAXKO Operations in a YMCA setting is preferred.

Responsibilities

• Builds personal and meaningful relationships with YMCA members, participants, volunteers, and guests; responds promptly to inquiries.
• Provides excellent service to members, guests, and program participants in the facility and on the phone, contributing to member retention.
• Communicates effectively face-to-face and on the phone, while giving tours and engaging with members.
• Uses computer systems and software to process memberships and program registrations.
• Manages membership status and facility usage, escalating issues to supervision when needed.

Skills

Customer service

Communication

Computer skills

Critical thinking

Conflict de-escalation

Patience

Mindfulness

Windows proficiency

DAXKO Operations

Tools

Windows

DAXKO Operations

Job description

Keene Family YMCA is seeking a Part-time Member Services Representative to greet and assist members, answer phones, and promote memberships and programs. The role emphasizes delivering excellent customer service in a welcoming environment.

Responsibilities include guiding tours, processing registrations, and maintaining lobby organization while following YMCA policies. CPR/First Aid certification and experience with Windows and DAXKO are valued assets.