Member Experience Specialist - Front Desk

SSYMCA; Hanover (MA); On-site; USD 22,000 - 23,000; Full time

Job summary

South Shore YMCA in Hanover, MA is seeking an Associate Member Services to provide a safe, engaging and positive experience for members and visitors. The role reports to the Membership Director - Member Service and emphasizes welcoming guests, handling transactions, and delivering high-quality service at the front desk.

You will build relationships with members, give tours, answer questions about programs and policies, and ensure compliance with YMCA policies.

Qualifications

• Welcomes and engages members and visitors with focus on safety and enrichment.
• Maintains professionalism and adheres to YMCA policies and procedures.
• Assists in front desk operations and information dissemination.

Responsibilities

• Welcome, greet and engage all members and visitors, focusing on their safety, needs and enrichment.
• Process all membership and transaction related paperwork, registrations and other miscellaneous services, accurately and efficiently.
• Responsible for handling and reporting all incidents with staff and members to Member Service Directors.
• Take responsibility for cash balance, receipts and following the cash receipt procedures as outlined.
• Attendance must be reliable and consistent.
• Present a professional manner through a neat and clean appearance and proper attire as outlined in the membership dress code policy.
• Represent the YMCA and interact with members in a friendly, engaging and professional manner.
• Educate members of all policies and procedures of the YMCA and membership department.
• Provide up to date information and answer questions about programs, schedule and policies of the YMCA in a friendly and courteous manner, both in person and over the phone.
• Understand and abide by all policies and procedures outline in the South Shore YMCA Employee Handbook.
• Build relationships with and among members.
• Respond to inquiries and resolve problems. If unable to resolve, connect to correct person to resolve.
• Create a safe and supportive community environment.
• Assist in recruiting and engaging new members.
• Connect members to the YMCA’s cause.
• Actively seek member/participant interaction and feedback.
• Give tours to prospective members.
• Become proficient with all software utilized at the front desk.
• Ensure that the South Shore YMCA Child Protection Policies are fulfilled.

Skills

Customer service

Cash handling

Communication

Job description

South Shore YMCA in Hanover, MA is seeking an Associate Member Services to provide a safe, engaging and positive experience for members and visitors. The role reports to the Membership Director - Member Service and emphasizes welcoming guests, handling transactions, and delivering high-quality service at the front desk.

You will build relationships with members, give tours, answer questions about programs and policies, and ensure compliance with YMCA policies.