Member Experience Specialist - Part-Time

ymcapkccareers

Puyallup (WA)

On-site

USD 24,000 - 29,000

Part time

3 days ago
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Benefits offered by this job

Personal YMCA membership
YMCA360 streaming membership
Flexible scheduling around school/extr
Paid Sick Leave
Employee Assistance Plan (EAP)

Job summary

YMCA of Pierce and Kitsap Counties is seeking a Part-Time Member Services Representative at the Mel Korum Family YMCA in Puyallup, WA. The role greets members and guests, delivering friendly, helpful service to ensure a welcoming experience.

You will handle basic membership transactions and respond to member needs, supporting a positive community atmosphere and strong member retention.

Qualifications

  • Minimum of two years of customer service, sales, or related experience (preferred).
  • Strong customer service skills with the ability to deliver a positive and welcoming experience.
  • Excellent written and verbal communication skills.
  • Proficiency with computers and standard office equipment.

Responsibilities

  • Maintain good public relations with members and always represent the best interests of the YMCA.
  • Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
  • Greet and assist all members, potential members and staff in a courteous, professional and friendly manner.
  • Assisting with basic membership transactions.
  • Respond to members' needs. Contact appropriate personnel when necessary and notify supervisor of unusual situations. Handle complaints in a courteous manner.

Skills

Customer service
Communication
Computer skills
Initiative
Diversity awareness

Job description

YMCA of Pierce and Kitsap Counties is seeking a Part-Time Member Services Representative at the Mel Korum Family YMCA in Puyallup, WA. The role greets members and guests, delivering friendly, helpful service to ensure a welcoming experience.

You will handle basic membership transactions and respond to member needs, supporting a positive community atmosphere and strong member retention.

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