Member Experience Specialist - Part-Time

ymcapkccareers; Puyallup (WA); On-site; USD 24,000 - 29,000; Part time

Benefits offered by this job

Personal YMCA membership

YMCA360 streaming membership

Flexible scheduling around school/extr

Paid Sick Leave

Employee Assistance Plan (EAP)

Job summary

YMCA of Pierce and Kitsap Counties is seeking a Part-Time Member Services Representative at the Mel Korum Family YMCA in Puyallup, WA. The role greets members and guests, delivering friendly, helpful service to ensure a welcoming experience.

You will handle basic membership transactions and respond to member needs, supporting a positive community atmosphere and strong member retention.

Qualifications

• Minimum of two years of customer service, sales, or related experience (preferred).
• Strong customer service skills with the ability to deliver a positive and welcoming experience.
• Excellent written and verbal communication skills.
• Proficiency with computers and standard office equipment.

Responsibilities

• Maintain good public relations with members and always represent the best interests of the YMCA.
• Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
• Greet and assist all members, potential members and staff in a courteous, professional and friendly manner.
• Assisting with basic membership transactions.
• Respond to members' needs. Contact appropriate personnel when necessary and notify supervisor of unusual situations. Handle complaints in a courteous manner.

Skills

Customer service

Communication

Computer skills

Initiative

Diversity awareness

Job description

YMCA of Pierce and Kitsap Counties is seeking a Part-Time Member Services Representative at the Mel Korum Family YMCA in Puyallup, WA. The role greets members and guests, delivering friendly, helpful service to ensure a welcoming experience.

You will handle basic membership transactions and respond to member needs, supporting a positive community atmosphere and strong member retention.