Member Experience Associate — Front Desk & Membership (Part-Time)

ymcapkccareers; Gig Harbor (WA); On-site; USD 24,000 - 25,000; Part time

Benefits offered by this job

Personal YMCA membership

YMCA360 virtual streaming

Flexible scheduling

Paid Sick Leave

Employee Assistance Plan

Wellness program

LifeMart discount center

Professional training

20% discount on programs

Job summary

The YMCA of Pierce and Kitsap Counties is hiring a Part-Time Member Services Representative for Tom Taylor Family YMCA in Gig Harbor, WA. You will greet, assist and serve members, handle basic membership transactions and promote programs and memberships, while keeping the lobby tidy and welcoming.

Qualifications include at least two years in customer service or sales, excellent written and verbal communication, and comfort with computers and office equipment.

Qualifications

• Two years of customer service, sales or related experience.
• Excellent written and verbal communication skills.
• Comfort with computers and office equipment.
• Proactive and able to get things done.
• Commitment to diversity and inclusive environment.

Responsibilities

• Maintain good public relations with members and represent the YMCA.
• Provide excellent service to members, guests and program participants to support retention.
• Greet and assist members, potential members and staff in a courteous, professional manner.
• Assist with basic membership transactions.
• Respond to members' needs and escalate issues as necessary.

Skills

Customer service

Sales experience

Communication skills

Computer proficiency

Proactive

Diversity & inclusion

Tools

Office equipment

Job description

The YMCA of Pierce and Kitsap Counties is hiring a Part-Time Member Services Representative for Tom Taylor Family YMCA in Gig Harbor, WA. You will greet, assist and serve members, handle basic membership transactions and promote programs and memberships, while keeping the lobby tidy and welcoming.

Qualifications include at least two years in customer service or sales, excellent written and verbal communication, and comfort with computers and office equipment.