Member Experience Specialist: Onboarding & Banking

Alabama Credit Union; Mobile (AL); On-site; USD 19,000 - 29,000; Full time

Job summary

Alabama Credit Union, West Mobile Branch, is seeking a frontline Member Experience Representative to onboard members by opening new accounts and guiding them through financial transactions.

The role involves assisting with loan requests, processing deposits and withdrawals, and promoting Alabama Credit Union products and services while delivering friendly, proactive service to the community.

Qualifications

• High school diploma or equivalent; strong customer service and cash handling skills.
• Ability to use Microsoft Office and web-based applications.
• Ability to open accounts and describe/sell products.
• Desire to help others in the community.

Responsibilities

• Open new accounts and provide a relationship-building service.
• Assist members with loan requests and financial transactions.
• Perform deposits, withdrawals, and card/check orders accurately.
• Provide information about products and services to meet members' needs.

Skills

Customer service

Cash handling

Microsoft Office

Sales skills

Education

High school diploma

Tools

Web-based applications

Job description

Alabama Credit Union, West Mobile Branch, is seeking a frontline Member Experience Representative to onboard members by opening new accounts and guiding them through financial transactions.

The role involves assisting with loan requests, processing deposits and withdrawals, and promoting Alabama Credit Union products and services while delivering friendly, proactive service to the community.