Member Experience Specialist - Banking & Onboarding

Alabama Credit Union; East Circle (AL); On-site; USD 21,000 - 23,000; Full time

Job summary

Alabama Credit Union is seeking a Member Experience Representative to serve members in Tuscaloosa and Northport, Alabama. This frontline, customer-service role focuses on onboarding members, opening new accounts, and facilitating financial transactions while promoting products and services.

The position requires high school diploma or equivalent, cash handling, and strong computer skills; bilingual (Spanish) is a plus. This is a fast-paced environment with opportunities to grow in the community.

Qualifications

• Minimum qualifications: high school diploma or equivalent, customer service skills, cash handling, basic computer skills (Microsoft Office and web apps), ability to follow procedures for account opening, ability to describe and sell products to members, and thrive in a fast-paced environment.

Responsibilities

• Open new accounts and onboard members to Alabama Credit Union.
• Assist members with loan requests and financial transactions, including cash handling.
• Provide information about products and services to meet members' financial needs.

Skills

Customer service

Cash handling

Microsoft Office

Sales experience

Education

High school diploma or equivalent

Job description

Alabama Credit Union is seeking a Member Experience Representative to serve members in Tuscaloosa and Northport, Alabama. This frontline, customer-service role focuses on onboarding members, opening new accounts, and facilitating financial transactions while promoting products and services.

The position requires high school diploma or equivalent, cash handling, and strong computer skills; bilingual (Spanish) is a plus. This is a fast-paced environment with opportunities to grow in the community.