Member Experience Specialist - Frontline Banking

Alabama Credit Union; Huntsville (AL); On-site; USD 28,000 - 36,000; Full time

Job summary

Alabama Credit Union is seeking a Member Experience Representative to serve members at the UAH and South Huntsville Branches in Huntsville, Alabama. You will open new accounts, assist with loan requests, and process routine transactions while promoting available products and services.

The role emphasizes customer service in a fast-paced environment, with an emphasis on accuracy, teamwork, and community-oriented service.

Qualifications

• High school diploma or equivalent required.
• Strong customer service and cash handling experience.
• Ability to use Microsoft Office and web-based applications.
• Ability to describe and sell products and services to members.
• Attention to detail and accuracy in handling transactions.

Responsibilities

• Open new accounts and onboard members at the Huntsville branches.
• Assist with loan requests and perform basic financial transactions.
• Handle deposits, withdrawals, and debit/credit card requests accurately.
• Provide information on Alabama Credit Union products and services.

Skills

Customer service

Cash handling

Communication skills

Attention to detail

Sales skills

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Office

Web-based applications

Job description

Alabama Credit Union is seeking a Member Experience Representative to serve members at the UAH and South Huntsville Branches in Huntsville, Alabama. You will open new accounts, assist with loan requests, and process routine transactions while promoting available products and services.

The role emphasizes customer service in a fast-paced environment, with an emphasis on accuracy, teamwork, and community-oriented service.