Member Experience Specialist

Alabama Credit Union; Huntsville (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Alabama Credit Union is seeking a Member Experience Representative to serve at the Hwy 72 Branch in Huntsville, Alabama. This frontline role focuses on onboarding members, opening new accounts, handling transactions, and guiding customers to the right products and services to meet their financial needs.

The ideal candidate will demonstrate strong customer service, cash handling, and sales skills, with the ability to work in a fast-paced environment while maintaining attention to detail and a

Qualifications

• Minimum qualifications: high school diploma or equivalent.
• Customer service skills.
• Cash handling.
• Good computer skills (including Microsoft Office and web-based applications).
• Ability to follow lengthy procedures for account opening.
• Ability to describe and sell products and services to members.
• Ability to change focus efficiently in a fast-paced environment.
• Desire to help others in the community.

Responsibilities

• Open accounts for members.
• Assist members with basic financial transactions (deposits, withdrawals).
• Post credit card payments and balance transfers.
• Receive debit card and check orders.
• Provide information about products and services to members.

Skills

Customer service

Cash handling

Communication

Sales

Attention to detail

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Office

Web-based applications

Job description

Alabama Credit Union is seeking a Member Experience Representative to serve at the Hwy 72 Branch in Huntsville, Alabama. This frontline role focuses on onboarding members, opening new accounts, handling transactions, and guiding customers to the right products and services to meet their financial needs.

The ideal candidate will demonstrate strong customer service, cash handling, and sales skills, with the ability to work in a fast-paced environment while maintaining attention to detail and a