Member Experience Specialist

Alabama Credit Union; Oakwood Estates (AL); On-site; USD 21,000 - 26,000; Full time

Job summary

Alabama Credit Union is seeking a Member Experience Representative for the West Mobile Branch in Mobile, Alabama. This frontline role involves onboarding members, opening new accounts, and providing a relationship-building experience with the credit union.

You will assist with loan requests, handle basic transactions, and explain products and services to meet members’ financial needs. Bilingual (Spanish) is a plus; a fast-paced environment with attention to detail is essential.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of similar or related experience preferred.
• Bilingual (Spanish) is a plus.

Responsibilities

• Open new accounts for members and provide a relationship-building experience.
• Assist members with loan requests and financial transactions, including cash handling.
• Explain and promote credit union products and services to meet members' needs.

Skills

Customer service skills

Cash handling

Microsoft Office

Web-based applications

Attention to detail

Sales skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Web-based applications

Job description

Alabama Credit Union is seeking a Member Experience Representative for the West Mobile Branch in Mobile, Alabama. This frontline role involves onboarding members, opening new accounts, and providing a relationship-building experience with the credit union.

You will assist with loan requests, handle basic transactions, and explain products and services to meet members’ financial needs. Bilingual (Spanish) is a plus; a fast-paced environment with attention to detail is essential.