Member Experience Specialist (On-Call Front Desk)

Planet Fitness; Tucson (AZ); Sur place; USD 17 000 - 22 000; Temps partiel

Résumé du poste

Planet Fitness is seeking a Member Services Representative for the Tucson East Broadway & Kolb location. You’ll create a positive member experience through superior customer service, welcoming members, prospective members and guests.

Key duties include front desk tasks, answering phones, checking members in, signing up new members, giving tours, updating accounts, handling questions, and keeping the club tidy. Must be 18+, with a HS diploma or GED.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Passion for fitness and health.
• Punctuality and reliability required.
• Excellent customer service and professional interaction.
• Strong listening and problem-solving skills.
• Diplomacy in all interactions; appropriate language.
• HS diploma or GED equivalent required.
• Must be 18 years of age or older.

Responsabilités

• Greet members, guests and prospective members with a friendly, helpful attitude.
• Handle front desk activities: answer phones and assist callers.
• Check members into the system and sign up new members.
• Take prospective members on tours and provide information.
• Update member accounts as needed and respond to questions.
• Escalate issues to management when appropriate.
• Maintain club cleanliness and neatness throughout shifts.

Connaissances

Customer service

Computer literacy

Positive attitude

Punctuality

Active listening

Formation

High School diploma/GED

Description du poste

Planet Fitness is seeking a Member Services Representative for the Tucson East Broadway & Kolb location. You’ll create a positive member experience through superior customer service, welcoming members, prospective members and guests.

Key duties include front desk tasks, answering phones, checking members in, signing up new members, giving tours, updating accounts, handling questions, and keeping the club tidy. Must be 18+, with a HS diploma or GED.