Member Experience Specialist — Gym Front Desk

Planet Fitness - PFNoCritics; Tucson (AZ); Presencial; USD 28 000 - 36 000; Tempo integral

Resumo da oferta

Planet Fitness in East Tucson, AZ is seeking a friendly Member Services Representative to create a positive member experience at the front desk. You will greet members and guests, assist with sign-ups, tours, and account updates, and help maintain a clean, welcoming club.

The ideal candidate has customer service experience, basic computer skills, a passion for fitness, and a positive, punctual attitude. You will handle phone inquiries, check members in, and escalate issues to management as

Qualificações

• Customer service experience preferred.
• Basic computer use and data entry.
• Passion for fitness and a healthy lifestyle.
• Upbeat, positive attitude and reliability.
• Punctual and dependable professional.
• Excellent listening and communication skills.
• Diplomacy in interactions with members and staff.
• Must be 18 years or older and legally eligible to work.

Responsabilidades

• Greet members, prospective members and guests with exceptional customer service.
• Answer phones and assist callers with inquiries.
• Check members into the system and assist with sign-ups.
• Give tours to prospective members.
• Process account updates and address member questions promptly.
• Keep the club clean and welcoming.

Conhecimentos

Customer service

Basic computer skills

Passion for fitness

Positive attitude

Punctuality

Empathy and problem solving

Formação académica

High School diploma/GED

Descrição da oferta de emprego

Planet Fitness in East Tucson, AZ is seeking a friendly Member Services Representative to create a positive member experience at the front desk. You will greet members and guests, assist with sign-ups, tours, and account updates, and help maintain a clean, welcoming club.

The ideal candidate has customer service experience, basic computer skills, a passion for fitness, and a positive, punctual attitude. You will handle phone inquiries, check members in, and escalate issues to management as