Member Service Representative ON CALL

Planet Fitness - PFNoCritics; Tucson (AZ); On-site; USD 17,000 - 22,000; Part time

Job summary

Planet Fitness is seeking a Member Services Representative for the Tucson East Broadway & Kolb location. You’ll create a positive member experience through superior customer service, welcoming members, prospective members and guests.

Key duties include front desk tasks, answering phones, checking members in, signing up new members, giving tours, updating accounts, handling questions, and keeping the club tidy. Must be 18+, with a HS diploma or GED.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Passion for fitness and health.
• Punctuality and reliability required.
• Excellent customer service and professional interaction.
• Strong listening and problem-solving skills.
• Diplomacy in all interactions; appropriate language.
• HS diploma or GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, guests and prospective members with a friendly, helpful attitude.
• Handle front desk activities: answer phones and assist callers.
• Check members into the system and sign up new members.
• Take prospective members on tours and provide information.
• Update member accounts as needed and respond to questions.
• Escalate issues to management when appropriate.
• Maintain club cleanliness and neatness throughout shifts.

Skills

Customer service

Computer literacy

Positive attitude

Punctuality

Active listening

Education

High School diploma/GED

Job description

MEMBER SERVICES REPRESENTATIVE

Location

Tucson East Broadway & Kolb

Type

ON CALL - working coverage shifts only

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50lbs.
• Will occasionally encounter toxic chemicals during shift.