Member Experience Concierge (Front Desk)

Planet Fitness; Tucson (AZ); Sur place; USD 17 000 - 25 000; Plein temps

Résumé du poste

Planet Fitness is seeking a Member Services Representative at our Tucson East Broadway location. You will create a positive member experience by delivering exceptional customer service to members, prospective members, and guests.

You will greet and assist at the front desk, sign up new members, give tours, and handle member updates while maintaining a clean, welcoming club environment.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Responsabilités

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system and process new member sign-ups.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and escalate as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Connaissances

Customer service

Computer skills

Positive attitude

Punctuality

Communication

Empathy

Listening

Diplomacy

Formation

High School diploma/GED

Description du poste

Planet Fitness is seeking a Member Services Representative at our Tucson East Broadway location. You will create a positive member experience by delivering exceptional customer service to members, prospective members, and guests.

You will greet and assist at the front desk, sign up new members, give tours, and handle member updates while maintaining a clean, welcoming club environment.