Member Service Representative ON CALL

Planet Fitness; Tucson (AZ); On-site; USD 17,000 - 21,000; Full time

Job summary

PF No Critics Group is seeking a dedicated Member Services Representative in Tucson to deliver exceptional customer service to members, guests, and prospective members. You will manage front desk duties, assist with sign-ups, tours, and account updates while maintaining a clean and welcoming club environment.

Ideal candidates bring customer service experience, a friendly, upbeat attitude, and strong communication skills. Must be 18+ with basic computer proficiency and a passion for fitness.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Must be 18 years of age or older.

Responsibilities

• Greet members and guests, delivering exceptional customer service.
• Handle front desk activities: answer phones, assist callers.
• Check members into the system and sign up new members.
• Give tours to prospective members.
• Update member accounts and respond to questions promptly.
• Maintain club cleanliness and neatness.

Skills

Customer service

Computer skills

Positive attitude

Punctuality

Active listening

Empathy

Diplomacy

Education

High school diploma / GED

Job description

MEMBER SERVICES REPRESENTATIVE

Location

Tucson East Broadway & Kolb

Type

ON CALL - working coverage shifts only

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50lbs.
• Will occasionally encounter toxic chemicals during shift.