Member Experience Specialist – Judgment‑Free Fitness

Planet Fitness; Hingham Center (MA); Vor Ort; USD 17.000 - 24.000; Vollzeit

Benefits dieser Stelle

Limited Medical

Dental

Vision

Fundamental Care Benefit

Zusammenfassung

Flynn Group is seeking a friendly Member Services Representative in Massachusetts to deliver exceptional service at the front desk. You will greet members, check them in, answer questions, and tour prospective members through the club while promoting the Planet Fitness experience.

Responsibilities include handling POS transactions, communicating events, and keeping the lobby clean and welcoming. A customer-service mindset and reliability are essential.

Qualifikationen

• Customer service experience preferred.
• Basic computer proficiency and strong attention to detail.
• Consistent punctuality and reliability.
• Strong communication skills and ability to work in a team.
• Willingness to learn and adapt, problem-solving mindset.

Aufgaben

• Greet members and guests, delivering exceptional customer service.
• Answer phones and assist callers with various questions.
• Check members in and provide club tours to prospective members.
• Communicate updates and events to members and guests.
• Handle beverage or merchandise purchases on the POS system.
• Support memberships and answer questions promptly; maintain lobby cleanliness.

Kenntnisse

Customer Service

Computer Basics

Attention to Detail

Punctuality

Reliability

Communication

Teamwork

Adaptability

Problem Solving

Tools

POS System

Jobbeschreibung

Flynn Group is seeking a friendly Member Services Representative in Massachusetts to deliver exceptional service at the front desk. You will greet members, check them in, answer questions, and tour prospective members through the club while promoting the Planet Fitness experience.

Responsibilities include handling POS transactions, communicating events, and keeping the lobby clean and welcoming. A customer-service mindset and reliability are essential.