Member Experience Specialist - In-Branch & Virtual

Tucson Federal Credit Union; United States; Hybrid; USD 25,000 - 30,000; Full time

Job summary

Tucson Federal Credit Union is seeking a Talent Squad Advocate to deliver exceptional member experiences in-branch and virtually, including on-camera interactions via the ITM system, while upholding privacy and accuracy. You will balance currency and checks, handle loans and deposits, and exercise good judgment to resolve issues with empathy.

Ideal candidates have a high school diploma, at least three years of customer service and cash handling experience, and a team-oriented, professional

Qualifications

• High school diploma or equivalent required.
• Three (3) years work experience required, preferably in customer service.
• Three (3) years cash handling experience required.

Responsibilities

• Process all member transactions including deposits, withdrawals, loan advances and loan payments accurately.
• Balance currency, coin and checks at the end of each shift; document all cash in/out and verify amounts.

Skills

Customer service

Communication

On-camera service

Education

High school diploma or equivalent

Job description

Tucson Federal Credit Union is seeking a Talent Squad Advocate to deliver exceptional member experiences in-branch and virtually, including on-camera interactions via the ITM system, while upholding privacy and accuracy. You will balance currency and checks, handle loans and deposits, and exercise good judgment to resolve issues with empathy.

Ideal candidates have a high school diploma, at least three years of customer service and cash handling experience, and a team-oriented, professional