Virtual Experience Specialist: Member Services & ITM Expert

Pfcu4me; Michigan; On-site; USD 21,000 - 30,000; Full time

Job summary

PFCU is seeking a Virtual Experience Specialist to assist members with ITMs, deposits, withdrawals, and routine transactions in a courteous and accurate manner. The role emphasizes relationship-building, security, and up-to-date knowledge of products and services.

Responsibilities include greeting members, processing transactions, verifying IDs, balancing cash, and supporting online banking access while promoting additional credit union offerings.

Qualifications

• High School diploma or equivalent required; customer service experience a plus.

Responsibilities

• Greet and welcome members to the credit union in a courteous, professional and timely manner, providing prompt, accurate and efficient member transactions.
• Performs transactions using cash and checks: deposits, withdrawals, transfers, payments and cash disbursements.
• Verify member ID; examine checks for endorsement and negotiability; resolve discrepancies promptly.
• Balance drawer and ITMs at end of shift; maintain transaction accuracy and documentation.
• Maintain knowledge of credit union products, policies, procedures and security rules; promote services to members.
• Provide support for online banking access and general service inquiries; assist with certificate applications.

Education

High School Graduate or equivalent

Job description

PFCU is seeking a Virtual Experience Specialist to assist members with ITMs, deposits, withdrawals, and routine transactions in a courteous and accurate manner. The role emphasizes relationship-building, security, and up-to-date knowledge of products and services.

Responsibilities include greeting members, processing transactions, verifying IDs, balancing cash, and supporting online banking access while promoting additional credit union offerings.