Member Experience Specialist – Friendly Banking & Solutions

Paylocity; Alabama; On-site; USD 26,000 - 34,000; Full time

Job summary

TCT Federal Credit Union in the United States is seeking a friendly Member Service Representative to greet members, process transactions, and provide confident, caring service onsite.

You will balance cash, handle deposits and loan payments, assist with account updates and basics of e-services, and connect members with the right resources. Join a community-focused team where every interaction builds trust and supports financial well-being.

Qualifications

• High school diploma or equivalent.
• Strong interpersonal and communication skills.
• Good basic math skills.
• Ability to stay organized and accurate in a fast-paced environment.
• Comfort using computers, business equipment, and related applications.
• Professional, reliable, and member-focused approach.
• Cash handling experience preferred but not required.
• Ability to pass a criminal background and bondability check.

Responsibilities

• Greet members warmly and create a friendly, welcoming experience.
• Accurately process deposits, withdrawals, loan payments, credit card payments, and other transactions.
• Maintain and balance a cash drawer with care and attention to detail.
• Answer member questions in person and by phone.
• Help members with account updates, service requests, and basic e-services support.
• Listen carefully, ask questions, problem-solve thoughtfully, and connect members with the right resources.
• Support fraud prevention by staying alert and following procedures.
• Share information about products and services that may benefit members.
• Contribute to a positive, team-focused branch environment.
• Help keep the branch lobby and work areas organized, stocked, and ready to serve members.

Skills

Interpersonal skills

Communication skills

Math skills

Organizational skills

Cash handling

Computer skills

Team player

Education

High school diploma

Tools

POS systems

Banking software

Job description

TCT Federal Credit Union in the United States is seeking a friendly Member Service Representative to greet members, process transactions, and provide confident, caring service onsite.

You will balance cash, handle deposits and loan payments, assist with account updates and basics of e-services, and connect members with the right resources. Join a community-focused team where every interaction builds trust and supports financial well-being.