Member Experience Specialist II

Veterans Administration Credit Union, Kansas; Wichita (KS); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

Mid American Credit Union in Wichita, KS, is seeking a member service representative to assist members with their accounts, perform verifications, and handle transactions with accuracy and confidentiality. The role requires empathy, strong communication, and a professional demeanor.

The position is not remote or hybrid and emphasizes ongoing training in compliance and product knowledge, with an expectation of punctuality and professional appearance in a friendly, service-oriented environment.

Qualifications

• Education - High School Diploma or GED required.
• Experience - Six months to two years of similar or related experience with delivering exceptional service while exhibiting empathy, patience and excellent written and verbal communication.
• Additional skills – Proficiency with multitasking and building relationships; interactions with members and coworkers often rely on confidentiality and discretion, as well as demonstration of conflict anticipation and resolution, tactful delivery, and good listening skills.
• Other – Professional appearance and manner, as well as punctuality.

Responsibilities

• Performs member servicing by using several computerized systems for member verification
• Gathers relevant information to complete transactions efficiently
• Assists members in managing their accounts and addressing their needs
• Demonstrate a high degree of accuracy and attention to detail
• Maintains a positive, confident, friendly and professional attitude and appearance
• Continually develops subject matter expertise, keeps pace with changes in products and services
• Completes and adheres to annual training regarding BSA/AML compliance
• Completes periodic training pertaining to updates in policies and procedures

Skills

Customer service

Empathy

Communication

Multitasking

Discretion

Listening skills

Punctuality

Education

High School Diploma or GED

Job description

Mid American Credit Union in Wichita, KS, is seeking a member service representative to assist members with their accounts, perform verifications, and handle transactions with accuracy and confidentiality. The role requires empathy, strong communication, and a professional demeanor.

The position is not remote or hybrid and emphasizes ongoing training in compliance and product knowledge, with an expectation of punctuality and professional appearance in a friendly, service-oriented environment.