Member Experience Specialist II

Wescom Central Credit Union; Hawthorne (CA); In loco; USD 35.000 - 49.000; Tempo pieno

Descrizione del lavoro

Wescom Central Credit Union is seeking a Member Service Representative to assist members with accounts, loans, and services while delivering a high level of personal attention. You will handle daily transactions, answer questions, and guide members to the right Wescom products and services across channels.

The role emphasizes consultative sales, accuracy, and timely responses, with opportunities to advance and cross-train in related services within a California service-area branch network.

Competenze

• High School graduate as minimum education.
• Experience in financial services and customer service is preferred.
• Strong communication and interpersonal skills are required.

Mansioni

• Provide consultative member service and promote Wescom products and services.
• Handle deposits, withdrawals, transfers, and loan applications with accuracy.
• Assist members in memberships, accounts, and documents; refer to specialists as needed.
• Maintain compliance with policies, audits, and security standards.

Conoscenze

Customer service

Verbal communication

Written communication

Interpersonal skills

Attention to detail

Formazione

High School diploma

Strumenti

Microsoft Word

Microsoft Excel

Outlook

Credit Union software

Descrizione del lavoro

Wescom Central Credit Union is seeking a Member Service Representative to assist members with accounts, loans, and services while delivering a high level of personal attention. You will handle daily transactions, answer questions, and guide members to the right Wescom products and services across channels.

The role emphasizes consultative sales, accuracy, and timely responses, with opportunities to advance and cross-train in related services within a California service-area branch network.