Member Experience Specialist

CommunityAmerica Credit Union; Las Vegas (NV); On-site; USD 22,000 - 32,000; Full time

Job summary

CommunityAmerica Credit Union is seeking a Member Service Representative to deliver prompt, professional financial support to new and existing members via phone and written communications. The role focuses on a positive member experience and building lasting relationships to foster financial peace of mind.

Responsibilities include educating members on products, verifying data for security, resolving inquiries, handling account transactions, and collaborating with internal teams to ensure

Qualifications

• High school diploma or equivalent required.
• 1 year of experience in a financial institution or customer service.
• Ability to work in a fast-paced contact center and maintain confidentiality.

Responsibilities

• Determine member needs and educate them on appropriate products and services.
• Follow verification procedures to protect member data and information.
• Provide quality service that exceeds member expectations with quick resolution and problem-solving.
• Partner with internal/external departments to resolve inquiries and issues.
• Process account transactions accurately per member request.
• Research member questions and communicate resolutions clearly.

Skills

Customer service

Communication

Multi-tasking

Confidentiality

Problem solving

Education

High school diploma

Associate or Bachelor’s degree (preferred)

Job description

CommunityAmerica Credit Union is seeking a Member Service Representative to deliver prompt, professional financial support to new and existing members via phone and written communications. The role focuses on a positive member experience and building lasting relationships to foster financial peace of mind.

Responsibilities include educating members on products, verifying data for security, resolving inquiries, handling account transactions, and collaborating with internal teams to ensure