Member Service Representative 2- East Wichita

Veterans Administration Credit Union, Kansas; Wichita (KS); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

Mid American Credit Union in Wichita, KS, is seeking a member service representative to assist members with their accounts, perform verifications, and handle transactions with accuracy and confidentiality. The role requires empathy, strong communication, and a professional demeanor.

The position is not remote or hybrid and emphasizes ongoing training in compliance and product knowledge, with an expectation of punctuality and professional appearance in a friendly, service-oriented environment.

Qualifications

• Education - High School Diploma or GED required.
• Experience - Six months to two years of similar or related experience with delivering exceptional service while exhibiting empathy, patience and excellent written and verbal communication.
• Additional skills – Proficiency with multitasking and building relationships; interactions with members and coworkers often rely on confidentiality and discretion, as well as demonstration of conflict anticipation and resolution, tactful delivery, and good listening skills.
• Other – Professional appearance and manner, as well as punctuality.

Responsibilities

• Performs member servicing by using several computerized systems for member verification
• Gathers relevant information to complete transactions efficiently
• Assists members in managing their accounts and addressing their needs
• Demonstrate a high degree of accuracy and attention to detail
• Maintains a positive, confident, friendly and professional attitude and appearance
• Continually develops subject matter expertise, keeps pace with changes in products and services
• Completes and adheres to annual training regarding BSA/AML compliance
• Completes periodic training pertaining to updates in policies and procedures

Skills

Customer service

Empathy

Communication

Multitasking

Discretion

Listening skills

Punctuality

Education

High School Diploma or GED

Job description

About Us

Credit Unions are not-for-profit organizations that exist to serve their members rather than to maximize profits. As a member-owned institution, our focus is on providing a safe place to save and borrow at reasonable rates! That is why our mission at Mid American Credit Union is to be the best choice for quality financial services, above and beyond all other alternatives.

This is not a remote or hybrid position.

Essential Functions and Responsibilities

• Performs member servicing by using several computerized systems for member verification
• Gathers relevant information to complete transactions efficiently
• Assists members in managing their accounts and addressing their needs
• Demonstrate a high degree of accuracy and attention to detail
• Maintains a positive, confident, friendly and professional attitude and appearance
• Continually develops subject matter expertise, keeps pace with changes in products and services
• Completes and adheres to annual training regarding BSA/AML compliance
• Completes periodic training pertaining to updates in policies and procedures

Skills and Qualifications

• Education - High School Diploma or GED required
• Experience - Six months to two years of similar or related experience with delivering exceptional service while exhibiting empathy, patience and excellent written and verbal communication.
• Additional skills – Proficiency with multitasking and building relationships; interactions with members and coworkers often rely on confidentiality and discretion, as well as demonstration of conflict anticipation and resolution, tactful delivery, and good listening skills.
• Other – Professional appearance and manner, as well as punctuality.

Physical Demands and Work Environment

• Must be able to lift 10 pounds
• Climate-controlled shared work area with standard levels of office noise and minimal fluctuation in temperature. Employees will be expected to sit, stand, stoop, and walk while performing the duties of this job.
• Interactions with members and coworkers include telephone and some video calls, in addition to in-person interfacing.

An Equal Opportunity Employer

Mid American Credit Union is an Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law.

Because our team members are trusted to handle sensitive information, we require all candidates who receive and accept employment offers to complete a background check before being hired.

This Company Participates in E-Verify

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Este Empleador Participa en E-Verify

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