Member Loan Collections Specialist

Mid American Credit Union; Wichita (KS); In loco; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Mid American Credit Union in Wichita, KS is seeking a detail-oriented member services and collections specialist. You will perform member servicing, contact delinquent accounts, analyze borrower situations, and maintain accurate files.

This is an on-site role with training on BSA/AML compliance. Qualifications include a HS diploma and 6 months to 2 years of related experience, strong communication, empathy, and multitasking ability.

Competenze

• Six months to two years of related customer service experience with strong communication.

Mansioni

• Perform member servicing using computerized systems for verification.
• Contact delinquent accounts by phone and mail.
• Analyze the financial situation of delinquent borrowers and recommend actions.
• Maintain accurate files and reports on all collections activity.
• Complete training on BSA/AML compliance and updates.
• Engage in in-person interactions with members and coworkers.

Conoscenze

Empathy

Patience

Written communication

Verbal communication

Attention to detail

Multitasking

Organizational skills

Formazione

High School Diploma or GED

Descrizione del lavoro

Mid American Credit Union in Wichita, KS is seeking a detail-oriented member services and collections specialist. You will perform member servicing, contact delinquent accounts, analyze borrower situations, and maintain accurate files.

This is an on-site role with training on BSA/AML compliance. Qualifications include a HS diploma and 6 months to 2 years of related experience, strong communication, empathy, and multitasking ability.