Member Experience Specialist I

1st Community Credit Union; West Salem (WI); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with employer match

Life insurance

Long-term disability

Paid holidays

Educational reimbursement

Casual dress code

Recognition program

Job summary

1st Community Credit Union in West Salem, WI, is seeking a friendly and detail-oriented Member Service Representative I to join our West Salem Office. The MSR I serves as the first point of contact for members, handling transactions and guiding inquiries to meet member needs.

You will build relationships, promote appropriate products and services, and adhere to privacy and policies while collaborating with colleagues across departments.

Qualifications

• Friendly, professional, and member-focused attitude.
• Strong communication skills with both members and coworkers.
• High attention to detail and accuracy in financial transactions.
• Ability to maintain confidentiality and handle sensitive information responsibly.

Responsibilities

• Assist members with daily transactions, including deposits, withdrawals, and loan payments.
• Process debit card, credit card, and change order requests.
• Develop positive business relationships with new and existing members.
• Identify member needs and recommend appropriate products and services.
• Adhere to all credit union policies, procedures, and guidelines.
• Maintain strict confidentiality of member information and comply with privacy standards.
• Collaborate with team members and maintain open communication across departments.

Skills

Friendly attitude

Communication skills

Attention to detail

Confidentiality

Job description

1st Community Credit Union in West Salem, WI, is seeking a friendly and detail-oriented Member Service Representative I to join our West Salem Office. The MSR I serves as the first point of contact for members, handling transactions and guiding inquiries to meet member needs.

You will build relationships, promote appropriate products and services, and adhere to privacy and policies while collaborating with colleagues across departments.