Member Experience Specialist

ADP, Inc.; Fitchburg (MA); On-site; USD 30,000 - 36,000; Full time

Job summary

IC Credit Union in Fitchburg, MA is seeking a friendly Member Services Representative to help members achieve their financial goals. You will open accounts, process transactions, and support consumer loan applications with accuracy and care.

As a member-facing role, you will promote digital banking tools, build lasting relationships, and ensure a welcoming, compliant service experience across branches.

Qualifications

• High school diploma or equivalent.
• 1-3 years of experience in cash handling, sales, retail, customer service, or financial services.
• Strong communication, relationship-building, and problem-solving skills.
• Attention to detail and accuracy.

Responsibilities

• Deliver outstanding service in person and over the phone.
• Open and maintain personal and business accounts.
• Process transactions accurately and balance cash daily.
• Assist members with consumer loan applications and closings.
• Promote digital banking tools and convenient self-service options.
• Recommend products and services that help members succeed financially.

Skills

Communication

Relationship-building

Problem-solving

Education

High school diploma or equivalent

Job description

IC Credit Union in Fitchburg, MA is seeking a friendly Member Services Representative to help members achieve their financial goals. You will open accounts, process transactions, and support consumer loan applications with accuracy and care.

As a member-facing role, you will promote digital banking tools, build lasting relationships, and ensure a welcoming, compliant service experience across branches.