Member Experience Specialist

Automatic Data Processing, Inc.; Fitchburg (MA); On-site; USD 30,000 - 36,000; Full time

Job summary

IC Credit Union in Fitchburg, MA is seeking a friendly Member Services Representative to help members achieve their financial goals. You will open accounts, process transactions, and support consumer loan applications with accuracy and care.

As a member-facing role, you will promote digital banking tools, build lasting relationships, and ensure a welcoming, compliant service experience across branches.

Qualifications

• High school diploma or equivalent.
• 1-3 years of experience in cash handling, sales, retail, customer service, or financial services.
• Strong communication, relationship-building, and problem-solving skills.
• Attention to detail and accuracy.

Responsibilities

• Deliver outstanding service in person and over the phone.
• Open and maintain personal and business accounts.
• Process transactions accurately and balance cash daily.
• Assist members with consumer loan applications and closings.
• Promote digital banking tools and convenient self-service options.
• Recommend products and services that help members succeed financially.

Skills

Communication

Relationship-building

Problem-solving

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Services Representative

Parkhill Regular Full-Time Fitchburg, Fitchburg, MA, US

30+ days ago Requisition ID: 1419

Salary Range: $22.00 To $26.00 Hourly

Member Services Representative

Help Members. Build Relationships. Make an Impact.

At IC Credit Union, we're looking for a friendly, motivated professional who enjoys helping people achieve their financial goals. As a Member Services Representative, you'll be a trusted resource for members by providing exceptional service, opening accounts, processing transactions, assisting with consumer loans, and recommending solutions that meet their needs,

What You'll Do

• Deliver outstanding service in person and over the phone.
• Open and maintain personal and business accounts.
• Process transactions accurately and balance cash daily.
• Assist members with consumer loan applications and closings.
• Promote digital banking tools and convenient self-service options.
• Recommend products and services that help members succeed financially.

What We're Looking For

• High school diploma or equivalent.
• 1-3 years of experience in cash handling, sales, retail, customer service, or financial services.
• Strong communication, relationship-building, and problem-solving skills.
• Attention to detail and a commitment to accuracy.

Why Join IC Credit Union?

• Meaningful work that helps members and communities thrive.
• Supportive team environment focused on growth and development.
• Opportunity to build a rewarding career in financial services.
• A culture driven by service, teamwork, and making a difference.

Ready to grow your career while helping others achieve their goals? Apply today and become part of the IC Credit Union team.

Member Services Representative

Help Members. Build Relationships. Make an Impact.

At IC Credit Union, we're looking for a friendly, motivated professional who enjoys helping people achieve their financial goals. As a Member Services Representative, you'll be a trusted resource for members by providing exceptional service, opening accounts, processing transactions, assisting with consumer loans, and recommending solutions that meet their needs,

What You'll Do

• Deliver outstanding service in person and over the phone.
• Open and maintain personal and business accounts.
• Process transactions accurately and balance cash daily.
• Assist members with consumer loan applications and closings.
• Promote digital banking tools and convenient self-service options.
• Recommend products and services that help members succeed financially.

What We're Looking For

• High school diploma or equivalent.
• 1-3 years of experience in cash handling, sales, retail, customer service, or financial services.
• Strong communication, relationship-building, and problem-solving skills.
• Attention to detail and a commitment to accuracy.

Why Join IC Credit Union?

• Meaningful work that helps members and communities thrive.
• Supportive team environment focused on growth and development.
• Opportunity to build a rewarding career in financial services.
• A culture driven by service, teamwork, and making a difference.

Ready to grow your career while helping others achieve their goals? Apply today and become part of the IC Credit Union team.

Monday through Saturday, times may vary according to branch scheduling needs.