Member Experience Specialist I

Education First Credit Union; North Carolina; Presencial; USD 20.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical / Dental / Vision coverage

Company paid Life Insurance, STD, LTD

401(k) with 5% match

Education assistance program

Employee discount on services

Descripción de la vacante

Education First Credit Union – People helping people since 1936 – seeks a Member Service Representative I for our Mound Street, Columbus, OH branch. You’ll greet members, process transactions, and provide accurate service with a focus on member satisfaction.

This in-office role requires residing in the Columbus area, reliable transportation, and a flexible schedule, including Saturdays. Growth from MSR I to MSR II/III is available as you develop within the branch team.

Formación

• High School Diploma or GED required.
• Associate degree preferred; cash handling experience recommended.

Responsabilidades

• Welcome members and create a positive, professional experience.
• Process financial transactions accurately (deposits, withdrawals, loan payments, credit card payments).
• Balance cash drawer daily (cash, coin, checks).
• Process special transactions (term deposits, retirement contributions, night deposits, mail deposits).
• Assist members with ordering debit cards and checks.
• Listen to member questions and research account history to resolve discrepancies.
• Identify opportunities to connect members with products/services.
• Communicate professionally in person/phone/other channels.
• Collaborate with teammates to support branch goals and member experience.

Conocimientos

Clear and professional communication

Attention to detail

Ability to work in a fast-paced环境

Computer proficiency

Team player

Customer service mindset

Listening skills

Educación

High School Diploma or GED

Associate degree preferred

Herramientas

Microsoft Teams

Online systems

Chat platforms

Descripción del empleo

Education First Credit Union – People helping people since 1936 – seeks a Member Service Representative I for our Mound Street, Columbus, OH branch. You’ll greet members, process transactions, and provide accurate service with a focus on member satisfaction.

This in-office role requires residing in the Columbus area, reliable transportation, and a flexible schedule, including Saturdays. Growth from MSR I to MSR II/III is available as you develop within the branch team.