Member Experience Specialist II, Branches

MIT-Federal-Credit-Unio; Cambridge (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

MIT Federal Credit Union in Cambridge, MA, seeks a Member Experience Specialist II to serve as the first point of contact across branch, online, and contact center channels. You will assist members with financial needs, provide information, and facilitate cross-sell opportunities including the loan process.

The role requires strong communication, patience, and leadership potential to resolve complex member issues while maintaining full proficiency in credit union products and services.

Qualifications

• Minimum of three (3) years of experience required; financial services experience preferred.
• Cash handling, credit card transactions, and balancing experience preferred; one (1) or more years preferred.
• High school diploma or equivalent certificate of education required.

Responsibilities

• Serve as the first point of contact for members via branch, online, or Contact Center channels and address financial needs and challenges via email, phone, or written correspondence.
• Cross-sell and guide members through the full loan application process.
• Resolve complex member issues with strong communication and emerging leadership abilities.

Skills

Communication skills

Patience

Leadership potential

Education

High school diploma or equivalent

Job description

Posting Summary:

The Member Experience Specialist II serves as a first point of contact for members via branch, online, or Contact Center channels. This role provides information, assistance, and solutions addressing members' financial needs and challenges through email, phone, or written correspondence. The Specialist II requires strong communication skills, patience, and emerging leadership abilities to resolve complex member issues. The position requires full proficiency in all credit union products and services with the ability to effectively cross-sell and guide members through the full loan application process.

Job Requirements:

Required: Minimum of three (3) years of experience required; financial services experience preferred. Cash handling, credit card transactions, and balancing experience preferred; one (1) or more years preferred. High school diploma or equivalent certificate of education required.