Member Experience Specialist

NEW Credit Union; Town of Oconto (WI); On-site; USD 23,000 - 26,000; Full time

Job summary

NEW Credit Union in Wisconsin seeks a friendly Member Service Representative (MSR) to greet members, handle transactions, and explain credit union products in person, by phone, or electronically. This full-time, non-exempt role emphasizes accurate service, upselling opportunities, and maintaining member trust at the Oconto branch.

You will open new accounts, process deposits and withdrawals, respond to inquiries, and balance cash; physical stamina is required for standing and light lifting as

Qualifications

• Strong professional communication and interpersonal skills.
• Ability to stand for prolonged periods and perform light lifting up to 20 lbs.
• Ability to work independently and collaboratively within a team.
• Wide availability to serve members in person, by phone, or electronically.

Responsibilities

• Greet and welcome members and visitors in a courteous, professional manner.
• Process member transactions efficiently, accurately, and promptly.
• Provide information regarding credit union products and services in-person, by phone, or via electronic communication.
• Respond to member inquiries, problems, and complaints, or refer to appropriate personnel.
• Open new accounts and service existing ones, ensuring documentation is complete.
• Handle member requests such as transfers, loan payments, check requests, and IRA transactions.

Skills

Communication

Interpersonal skills

Teamwork

Independent working

Education

High school diploma

Job description

NEW Credit Union in Wisconsin seeks a friendly Member Service Representative (MSR) to greet members, handle transactions, and explain credit union products in person, by phone, or electronically. This full-time, non-exempt role emphasizes accurate service, upselling opportunities, and maintaining member trust at the Oconto branch.

You will open new accounts, process deposits and withdrawals, respond to inquiries, and balance cash; physical stamina is required for standing and light lifting as