Member Experience Specialist I

Texas Tech University; Idalou (TX); In loco; USD 21.000 - 30.000; Tempo pieno

Descrizione del lavoro

Texas Tech Credit Union in Idalou, TX, is seeking a Service Center Agent I to deliver compassionate member service via phone and video channels. You will resolve inquiries, educate members on products, and support a seamless banking experience while upholding T T C U's core values of Trust and Respect.

The role requires a high school diploma, customer service experience, and bilingual ability. You will greet members professionally, handle account questions, assist with online banking, and

Competenze

• High school diploma or equivalent required.
• Previous Teller, Customer Service, Retail, or Food Service experience is a plus.
• Experience meeting individual and team goals.
• Ability to multitask effectively while maintaining attention to detail and service quality.
• Strong problem-solving abilities to quickly address and resolve member issues.

Mansioni

• Greet every member in a professional manner and provide friendly service.
• Answer questions about accounts, services, and banking products.
• Resolve member inquiries and concerns or escalate to appropriate departments.
• Assist members with online banking, mobile app usage, and troubleshooting.
• Maintain accurate records of member interactions and transactions.
• Maintain member confidentiality and adhere to policies.

Conoscenze

Bilingual English/Spanish

Multitasking

Problem solving

Experience meeting individual and team

Formazione

High school diploma or equivalent

Descrizione del lavoro

Texas Tech Credit Union in Idalou, TX, is seeking a Service Center Agent I to deliver compassionate member service via phone and video channels. You will resolve inquiries, educate members on products, and support a seamless banking experience while upholding T T C U's core values of Trust and Respect.

The role requires a high school diploma, customer service experience, and bilingual ability. You will greet members professionally, handle account questions, assist with online banking, and