Member Care Specialist - Service Center I

Texas Tech Federal Credit Union; Idalou (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Texas Tech Federal Credit Union is seeking a Service Center Agent I to provide friendly, efficient phone and video support to members and employees. You will handle inquiries about accounts and services, educate members on options, and escalate complex issues to the right departments.

Ideal candidates are bilingual (English/Spanish), able to multitask with accuracy, and proficient in online banking and mobile apps.

Qualifications

• High school diploma or equivalent required.
• Bilingual English/Spanish preferred.
• Experience in customer service, teller, retail, or call center is a plus.
• Ability to multitask while maintaining accuracy and quality of service.
• Strong problem-solving abilities to address member issues quickly.

Responsibilities

• Assist members and employees via phone and video support channels with empathy and professionalism.
• Answer inquiries about accounts, products, and services and educate members on options.
• Escalate complex issues to appropriate departments when needed.
• Assist with online banking, mobile app usage, and troubleshooting.
• Maintain confidentiality and accurate records of interactions and transactions.
• Participate in training sessions and adapt to changing needs.

Skills

Bilingual (English/Spanish)

Multitasking

Problem solving

Team collaboration

Online banking navigation

Troubleshooting tech issues

Education

High school diploma or equivalent

Tools

Online banking platforms

Mobile banking apps

Phone support tools

Job description

Texas Tech Federal Credit Union is seeking a Service Center Agent I to provide friendly, efficient phone and video support to members and employees. You will handle inquiries about accounts and services, educate members on options, and escalate complex issues to the right departments.

Ideal candidates are bilingual (English/Spanish), able to multitask with accuracy, and proficient in online banking and mobile apps.