Member Experience Banker

Texas Trust Credit Union; Crowley (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Texas Trust Credit Union is seeking a Member Advocate I to assist members with daily transactions, build rapport, and tailor advice to meet financial needs. You will work to welcome members, educate on digital banking, and collaborate across departments to fulfill requests.

The role emphasizes strong customer service, integrity, and the ability to manage confidential information while supporting a team and potentially working Saturdays. Previous teller/CSR experience is preferred.

Qualifications

• Must have a High School Diploma or GED.
• Ability to operate multiple computer systems efficiently.
• Self-starter who can work independently with strong organizational skills.
• Strong processing, analytical and critical thinking abilities.
• Maintains confidentiality and strong work ethic; builds client relationships.

Responsibilities

• Create a member experience that makes customers feel welcome and valued.
• Assist with everyday transactions and advise on banking needs.
• Promote products and services to deepen member relationships in person, by phone, and in writing.
• Refer members to other areas for extended financial needs when appropriate.
• Educate members on online and mobile banking options for convenience.
• Collaborate with other departments to fulfill member requests.
• Be flexible to assist in other lines of business as needed.
• Identify potential fraud and act to prevent losses in accordance with policy.

Skills

Customer service

Communication

Relationship building

Team player mentality

Adaptability

Integrity

Education

High School Diploma/GED

Job description

Texas Trust Credit Union is seeking a Member Advocate I to assist members with daily transactions, build rapport, and tailor advice to meet financial needs. You will work to welcome members, educate on digital banking, and collaborate across departments to fulfill requests.

The role emphasizes strong customer service, integrity, and the ability to manage confidential information while supporting a team and potentially working Saturdays. Previous teller/CSR experience is preferred.