Virtual Teller I: Member-First Transactions & Support

Texas Tech University; Idalou (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Texas Tech CU is seeking a Virtual Teller I to deliver exceptional member service and handle transactions using ITMs. You will greet members in a TREKS-friendly manner, resolve inquiries, and support routine TTCU product questions while maintaining confidentiality and compliance with regulations.

The role emphasizes bilingual communication, accuracy, and the ability to multitask under pressure, with opportunities for training and growth within a values-driven team.

Qualifications

• High school diploma or equivalent required.
• Bilingual English/Spanish preferred.
• Previous Teller, Customer Service, Retail, or Food Service experience is preferred.
• Experience meeting individual and team goals.
• Ability to build rapport with all members/callers and stay calm under pressure.
• Excellent communication skills, both oral and written.
• Ability to multitask accurately and promptly.

Responsibilities

• Serve Texas Tech CU members and employees pleasantly and professionally in accordance with Texas Tech CU core values of Trust, Respect, Excellence, Kindness, and Stewardship.
• Greet and welcome every member in a professional TREKS manner.
• Answer member requests, inquiries, complaints, and concerns in a timely, accurate, and kind manner whether received in-person, online, or by telephone.
• Complete member transactions through interactive (digital) teller machines (ITM’s).
• Receive and process checks, cash, and mail in payments from members.
• Assist members with completing check orders, and changes of address as needed; provide troubleshooting assistance per members’ request.
• Supports members in researching and resolving routine questions, problems or complaints regarding TTCU products and services.
• Assist members with travel alert and debit card limit increase requests.
• Mail or email documentation as needed.
• Maintain a thorough working knowledge of TTCU policies and procedures.
• Maintain knowledge of all state and federal regulations that are applicable to Virtual Teller position.
• Attend and participate in job-related training sessions.
• Maintain member confidentiality.
• Ability to adapt to changing organizational and operational needs; may take on additional duties and responsibilities as needed.

Skills

Bilingual English/Spanish

Excellent communication

Multitasking

Rapport building

Calm under pressure

Customer service

Time management

Education

High school diploma or equivalent

Job description

Texas Tech CU is seeking a Virtual Teller I to deliver exceptional member service and handle transactions using ITMs. You will greet members in a TREKS-friendly manner, resolve inquiries, and support routine TTCU product questions while maintaining confidentiality and compliance with regulations.

The role emphasizes bilingual communication, accuracy, and the ability to multitask under pressure, with opportunities for training and growth within a values-driven team.