Member Experience Specialist I

BlueOx Credit Union; Coldwater (MI); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Bi-weekly 401(k) match

Wellness reimbursement

Health insurance (medical, dental, vis

Health Savings Account

Paid time off

12 paid holidays

Bonuses

Employee discount program

Job summary

BlueOx Credit Union is seeking a friendly Member Service Representative I (MSR I) to join our branch team. You will process daily teller transactions, answer member questions, and connect members with digital/self-service solutions to support growth.

As an MSR I, you will greet members promptly, keep accurate cash handling records, and contribute to an welcoming, professional branch environment. The role emphasizes accuracy, service, and relationship-building within a community-focused credit

Qualifications

• High school diploma or GED required.
• At least 12 months of customer service and cash handling experience preferred.
• Strong interpersonal and communication skills.
• Excellent attention to detail and accuracy.
• Comfort using computers and office equipment.

Responsibilities

• Process daily teller transactions, including deposits, withdrawals, and payments.
• Maintain a balanced cash drawer and resolve discrepancies.
• Promote electronic and digital services to help members self-serve.
• Refer complex needs to appropriate team members.
• Maintain a professional, welcoming branch environment.

Skills

Interpersonal skills

Communication skills

Attention to detail

Cash handling

Customer service

Education

High school diploma or GED

Tools

Computers

Office equipment

Job description

BlueOx Credit Union is seeking a friendly Member Service Representative I (MSR I) to join our branch team. You will process daily teller transactions, answer member questions, and connect members with digital/self-service solutions to support growth.

As an MSR I, you will greet members promptly, keep accurate cash handling records, and contribute to an welcoming, professional branch environment. The role emphasizes accuracy, service, and relationship-building within a community-focused credit