Member Experience Specialist — Entry Level

ADP, Inc.; Klawock (AK); On-site; USD 32,000 - 42,000; Full time

Job summary

ADP, Inc. is seeking an entry level MSR I to provide a positive member service experience and to maintain knowledge of credit union products and services. You will greet members, process deposits and withdrawals, handle loan payments, and assist with online banking and forms while ensuring policy compliance.

The role emphasizes accuracy in cash handling, attention to member information confidentiality, and teamwork to support branch goals and community trust.

Qualifications

• Professional appearance and positive community image.
• Strong written and verbal communication skills.
• Solid math skills and basic computer familiarity.
• Ability to work independently and as part of a team.
• Willingness to adapt to changing needs and stay organized.

Responsibilities

• Greet and assist members; handle deposits, withdrawals, transfers, and loan payments.
• Answer phones, file, shred, and scan documents as needed.
• Update member information, assist online banking, and complete required forms.
• Balance cash drawer and handle cash and card transactions accurately.
• Verify member identities and negotiability of items; place holds when needed.
• Prepare checks, currency transactions, and gift card orders; process ACH/AFT transactions.
• Strive to meet branch and personal goals by helping members and collaborating with the team.

Skills

Professional appearance

Customer service

Communication

Strong math

Computer skills

Team player

Self-motivated

Attention to detail

Education

High school diploma or equivalent

Job description

ADP, Inc. is seeking an entry level MSR I to provide a positive member service experience and to maintain knowledge of credit union products and services. You will greet members, process deposits and withdrawals, handle loan payments, and assist with online banking and forms while ensuring policy compliance.

The role emphasizes accuracy in cash handling, attention to member information confidentiality, and teamwork to support branch goals and community trust.