Member Service Specialist - Banking & Solutions

Paycom - ATS; Hoover (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Southern Energy Credit Union is seeking a Member Service Representative (MSR) to provide outstanding member service across channels and to accurately process financial transactions. The MSR will balance cash daily, identify member needs, and promote credit union products.

The role reports to the Branch Supervisor and emphasizes compliance and accurate documentation. The position requires a high school diploma or equivalent, with a preference for some college coursework and at least 6 months of

Qualifications

• High school diploma or equivalent; some college coursework preferred.
• Minimum 6 months of cash handling or customer service experience required.
• Experience with MSR progression or equivalent career path is preferred.

Responsibilities

• Serve as a primary contact for members, delivering prompt, professional service.
• Process deposits, withdrawals, transfers, and loan payments, balancing cash drawer daily.
• Identify member needs and refer credit union products and services as appropriate.
• Collaborate with branch staff to support daily operations and performance.
• Ensure compliance with policies, procedures, and regulatory requirements.

Skills

Cash handling

Customer service

Relationship building

Attention to detail

Regulatory compliance

Education

High school diploma

Some college

Job description

Southern Energy Credit Union is seeking a Member Service Representative (MSR) to provide outstanding member service across channels and to accurately process financial transactions. The MSR will balance cash daily, identify member needs, and promote credit union products.

The role reports to the Branch Supervisor and emphasizes compliance and accurate documentation. The position requires a high school diploma or equivalent, with a preference for some college coursework and at least 6 months of