Member Service Associate I - Branch & Referrals

Ignite Credit Union; Coldwater (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Bi-weekly 401(k) Match and Profit Sh e

Education reimbursement

Wellness reimbursement up to $600

Full Medical, Dental, Vision, and Pres

Health Savings Account with employer

Employer Paid Life Insurance

Employer-paid Short and Long Term Dis

Pet Insurance

Health Advocacy Support

Generous Paid Time Off

12 Paid Holidays

Employee Assistance Programs

Monthly commissions and incentives

Employee Appreciation Events

Community Volunteering Opportunities

Performance and Discretionary Bonuses

Job summary

BlueOx Credit Union, a division of Ignite Credit Union, is seeking a friendly Member Service Representative I to greet members, process financial transactions, and promote digital self-service tools. You’ll support branch growth through referrals while delivering prompt, accurate service in a welcoming environment.

The role emphasizes transaction accuracy, customer focus, and proactive member assistance in a fast-paced branch setting, with opportunities to advance and participate in community

Qualifications

• High school diploma or GED required.
• At least 12 months of experience in customer service and cash handling preferred.
• Strong interpersonal and communication skills.
• Excellent attention to detail and commitment to accuracy.
• Comfort using computers, phones, calculators, and office equipment.
• Ability to work in a fast-paced environment and make sound decisions.
• Ability to stand and walk for extended periods and lift up to 25 pounds.

Responsibilities

• Process daily teller transactions, including deposits, withdrawals, and payments.
• Maintain a balanced cash drawer and correct discrepancies as they arise.
• Buy and sell cash from the vault following established procedures.
• Answer member questions and resolve routine issues at the teller line.
• Identify opportunities to recommend credit union products, services, and promotions.
• Refer members to appropriate team members for more complex needs.
• Respond to member inquiries with professionalism, discretion, and confidentiality.

Skills

Customer service

Cash handling

Interpersonal skills

Attention to detail

Computer skills

Education

High school diploma or GED

Job description

BlueOx Credit Union, a division of Ignite Credit Union, is seeking a friendly Member Service Representative I to greet members, process financial transactions, and promote digital self-service tools. You’ll support branch growth through referrals while delivering prompt, accurate service in a welcoming environment.

The role emphasizes transaction accuracy, customer focus, and proactive member assistance in a fast-paced branch setting, with opportunities to advance and participate in community