Member Service Representative (MSR) I

BlueOx Credit Union; Coldwater (MI); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Bi-weekly 401(k) match

Wellness reimbursement

Health insurance (medical, dental, vis

Health Savings Account

Paid time off

12 paid holidays

Bonuses

Employee discount program

Job summary

BlueOx Credit Union is seeking a friendly Member Service Representative I (MSR I) to join our branch team. You will process daily teller transactions, answer member questions, and connect members with digital/self-service solutions to support growth.

As an MSR I, you will greet members promptly, keep accurate cash handling records, and contribute to an welcoming, professional branch environment. The role emphasizes accuracy, service, and relationship-building within a community-focused credit

Qualifications

• High school diploma or GED required.
• At least 12 months of customer service and cash handling experience preferred.
• Strong interpersonal and communication skills.
• Excellent attention to detail and accuracy.
• Comfort using computers and office equipment.

Responsibilities

• Process daily teller transactions, including deposits, withdrawals, and payments.
• Maintain a balanced cash drawer and resolve discrepancies.
• Promote electronic and digital services to help members self-serve.
• Refer complex needs to appropriate team members.
• Maintain a professional, welcoming branch environment.

Skills

Interpersonal skills

Communication skills

Attention to detail

Cash handling

Customer service

Education

High school diploma or GED

Tools

Computers

Office equipment

Job description

Description

Are you ready to take the next step in your career with a company that values innovation, integrity, and community? At BlueOx Credit Union, a division of Ignite Credit Union, we’re more than just a financial institution—we’re a team dedicated to making a meaningful impact in the lives of our members and the communities we serve. We’re looking for passionate, driven individuals who are excited to grow with us and help ignite financial success for all. If you're looking for a workplace that champions professional development, collaboration, and a people-first approach, we want to hear from you!

Benefits Offered:

• Bi-weekly 401(k) Match and Profit Sharing
• Education reimbursement
• Up to $600 in wellness reimbursement annually - fitness equipment, gym membership, massages, etc.
• Full Medical, Dental, Vision, and Prescription Insurance coverage
• Health Savings Account with bi-weekly Employer Contributions
• Employer Paid Life Insurance
• Employer-paid Short and Long Term Disability coverage
• Pet Insurance
• Health Advocacy Support
• Generous Paid Time Off
• 12 Paid Holidays
• Employee Assistance Programs
• Monthly commissions and incentives
• Employee Appreciation Events
• Community Volunteering Opportunities
• Performance and Discretionary Bonuses
• Employee Discount Program for travel, shopping, restaurants, etc.

... and more

Requirements

We are looking for a friendly, detail-oriented Member Service Representative I (MSR I) to join our branch team. This role is focused on delivering prompt, accurate, and welcoming service to members by processing financial transactions, answering questions, and identifying opportunities to connect members with additional products and services - especially digital and self-service solutions.

As an MSR I, you will be a key part of creating a positive member experience by greeting members immediately, maintaining transaction accuracy, and supporting the Credit Union’s growth through relationship-building and referrals.

What You’ll Do

Member Transactions & Service

• Process daily teller transactions, including deposits, withdrawals, and payments.
• Maintain a balanced cash drawer and correct discrepancies as they arise.
• Buy and sell cash from the vault following established procedures.
• Answer member questions and resolve routine issues at the teller line

Sales & Referrals

• Identify opportunities to recommend credit union products, services, and promotions.
• Focus on electronic and digital services that help members self-serve.
• Refer members to appropriate team members for more complex needs

Member Support & Operations

• Respond to member inquiries with professionalism, discretion, and confidentiality.
• Perform operational tasks such as scanning documents, updating member records, processing mail payments, making night deposits, and making outbound calls.
• Maintain a professional, welcoming branch environment.
• Perform other duties as assigned to support branch operations

What Success Looks Like

• Providing prompt, friendly, and accurate service to every member.
• Immediately acknowledging and assisting members upon entry to the branch.
• Maintaining accuracy and minimizing transaction errors.
• Actively promoting products and services that meet member needs.
• Adhering to all credit union policies, procedures, and confidentiality standards

What We’re Looking For

• High school diploma or GED required.
• At least 12 months of experience in customer service and cash handling is preferred.
• Strong interpersonal and communication skills.
• Excellent attention to detail and commitment to accuracy.
• Comfort using computers, phones, calculators, and office equipment.
• Ability to work in a fast-paced environment and make sound decisions.
• Ability to stand and walk for extended periods and lift up to 25 pounds

At BlueOx Credit Union, a division of Ignite Credit Union, you'll find more than just a job—you'll discover a career where your contributions are valued, your growth is supported, and your impact is felt. Join a dynamic team committed to fostering financial well-being and building stronger communities. If you’re looking for a role where you can thrive professionally while making a difference, Ignite your future with us today!

BlueOx Credit Union, a division of Ignite Credit Union provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, height, weight, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other status or characteristic protected by applicable federal, state and local laws.