Member Experience Specialist — Gym Welcome Desk & Classes

Planet Fitness-United Fitness Partners; Hoover (AL); On-site; USD 24,000 - 30,000; Full time

Job summary

Planet Fitness-United Fitness Partners in Hoover, AL is seeking a Member Services Representative to deliver an unmatched member experience in a clean, judgment-free gym. You will welcome members, assist with enrollments, tours, and class sign-ups while upholding our standards for a welcoming environment.

Ideal candidates are 18+, passionate about helping others, dependable, and able to stand for long periods. This role offers opportunities for growth within a dynamic, member-centric team.

Qualifications

• Minimum age 18.
• Passion for helping others.
• Understand physical demands including lifting up to 50 lbs and standing for extended periods.
• On-time dependability.
• High School diploma or GED.

Responsibilities

• Provide a welcoming, high-energy experience for members.
• Assist with member enrollment, tours, and sign-ups for classes.
• Maintain a clean, safe, and judgment-free club environment.
• Promote PF Black Card amenities and club services.
• Greet members and support daily front-desk operations.

Skills

Customer service

Interpersonal skills

Dependability

Leadership

Education

High School diploma or GED

Job description

Planet Fitness-United Fitness Partners in Hoover, AL is seeking a Member Services Representative to deliver an unmatched member experience in a clean, judgment-free gym. You will welcome members, assist with enrollments, tours, and class sign-ups while upholding our standards for a welcoming environment.

Ideal candidates are 18+, passionate about helping others, dependable, and able to stand for long periods. This role offers opportunities for growth within a dynamic, member-centric team.