Member Experience Specialist (Gym Front Desk)

Planet Fitness-United Fitness Partners; Morgantown (WV); On-site; USD 25,000 - 38,000; Full time

Job summary

Planet Fitness-United Fitness Partners is seeking a Member Services Representative. You will be a high-energy, welcoming presence at the front desk, helping members enroll, guiding tours, and introducing Black Card amenities. You’ll ensure a clean, judgment-free gym environment and be a driven part of a supportive team.

You must be at least 18 years old, with a high school diploma or GED. The role requires physical effort, including lifting up to 50 lbs, and availability for varied hours

Qualifications

• Must be 18 years or older.
• High School diploma or GED required.
• Physical ability to lift up to 50 lbs and stand for extended periods.

Responsibilities

• Deliver friendly, high-energy service in a judgment-free environment.
• Assist with member enrollment and tours; introduce Black Card amenities.
• Keep the club clean and welcoming for all guests and members.
• Support the team at the welcome desk with greetings and departures.
• Contribute to a positive, growth-focused club culture and daily operations.

Skills

Customer service

Communication

People skills

Education

High School diploma or GED

Job description

Planet Fitness-United Fitness Partners is seeking a Member Services Representative. You will be a high-energy, welcoming presence at the front desk, helping members enroll, guiding tours, and introducing Black Card amenities. You’ll ensure a clean, judgment-free gym environment and be a driven part of a supportive team.

You must be at least 18 years old, with a high school diploma or GED. The role requires physical effort, including lifting up to 50 lbs, and availability for varied hours