Member Experience Specialist — Gym Signups

EPIC Fitness Group dba Planet Fitness; Sterling Heights (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

Free Black Card Membership

401(k) with employer match

Profit sharing program

Job summary

Planet Fitness in Sterling Heights, MI is seeking a Customer Service Representative to greet members and guests, answer questions, check in members, and help sign up new members, while keeping the club clean and welcoming.

This role emphasizes delivering a high-energy, judgment-free member experience, working with a dynamic team, and contributing to a supportive gym culture; on-site position with steady schedule and opportunities to grow within a fast-growing fitness brand.

Qualifications

• Provide superior customer service to Planet Fitness members and guests.
• Greet members and answer questions over the phone and in person.
• Assist with member check-in, tours, sign-ups, and billing updates.

Responsibilities

• Greet members and guests, delivering exceptional customer service and making them feel welcome.
• Answer phones politely and assist callers with a variety of questions.
• Check in members, provide club tours, sign up new members, log amenities, and relay updates and billing issues to members.
• Respond to member questions and concerns in a timely, professional manner.
• Regular cleaning of the facility, bathrooms, equipment, front desk area and amenities.

Job description

Planet Fitness in Sterling Heights, MI is seeking a Customer Service Representative to greet members and guests, answer questions, check in members, and help sign up new members, while keeping the club clean and welcoming.

This role emphasizes delivering a high-energy, judgment-free member experience, working with a dynamic team, and contributing to a supportive gym culture; on-site position with steady schedule and opportunities to grow within a fast-growing fitness brand.